Metra's Mission

As part of a regional transportation network, Metra provides safe, reliable, efficient commuter rail service that enhances the economic and environmental health of Northeast Illinois.

Metra's Vision

To be a world-class commuter rail agency linking communities throughout the region by:

  • Providing the safest, most efficient and most reliable service to our customers
  • Sustaining our infrastructure for future generations
  • Leading the industry in achieving continuous improvement, innovation and transparency
  • Facilitating  economic vitality throughout Northeast Illinois

Strategic Goals

  • Prioritize safety and security awareness
  • Invest in workforce
  • Ensure financial stability
  • Deliver quality customer service
  • Optimize capital assets
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