Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

To submit an ADA complaint via USPS, send complaint in whatever form to –

Lindsay Robinson, ADA Project Manager
547 W. Jackson Blvd, Chicago, IL 60661
10th floor E
(312) 322 6766

David Rubino, Sr Div Dir, TRACC Center
547 W. Jackson Blvd, Chicago, IL 60661
10th floor E
(312) 322 4265

Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may use this form to register their complaint. When submitted, this complaint will go directly to Metra’s Accessibility Project Manager for review and response.


Details of Incident or Situation

Please describe what happened. Be as detailed as possible.

Please attach any written materials or other information you think is relevant to your complaint.
One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, txt, pdf, doc, docx, xls, xlsx, mov, mp3, wav.