Contact Us via Email
Customer service is an essential component of My Metra. We are here to help. To reach us regarding a question, a customer service complaint, a service issue or any other issue, please use the form below. If you have a complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns.
- For Lost and Found information, click here.
- For our current schedules, click here.
- For information about fares, click here.
- For a New Riders Guide, click here.
We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. If you have a schedule question, please call Metra's Passenger Services Department at 312-322-6777 between 8 a.m. and 5 p.m. Monday through Friday. In the evenings or on a Saturday, please call the RTA Travel Information Center at 312-836-7000.
Emergencies & Metra Police
| Department | Purpose | Phone |
|---|---|---|
| Metra Police | Urgent safety or security concerns |
Call 911 or (312) 322-2800 or use the Metra COPS app. |
Railroad Safety
| Safety | Non-emergency railroad safety matters | 312) 322-6900 x7233 or email safetyreporting@metrarr.com (Please do not use this email address for police emergencies. Use the contacts above.) |
Travel Information and other Customer Service Phone Numbers
| Department | Purpose | Phone | Hours |
|---|---|---|---|
| Metra Passenger Services | For service and schedule information, late slips and other customer topics. | (312) 322-6777 | Weekdays 8 a.m. to 5 p.m. |
| RTA Travel Information Center |
For information about trips that may combine a ride on Metra with a transfer to CTA or Pace. You may also use the RTA Trip Planner. |
(312) 836-7000 |
Mon-Sat. 6 a.m. to 7 p.m. |
Lost and Found
Metra’s Lost and Found Offices are located at or near the ticketing areas in the downtown terminals for every line. We encourage people looking for lost items to stop by the offices to see if their items have been found. You may also call the office at the downtown terminal used by your line. Metra and its rail service providers are not responsible for articles left on trains or at stations.
| Location | Phone | Hours |
|---|---|---|
| Chicago Union Station | (312) 322-4269 | between 10 a.m. and 2 p.m. |
| Ogilvie Transportation Center | (312) 322-1234 | |
| LaSalle St. Station | (312) 322-6509 | |
| Millennium Station | (312) 322-7819 |
Accessibility, ADA Issues and Complaints
Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may register their complaint with the ADA Complaint Form. This complaint will go directly to Metra’s Accessibility Project Manager for review and response.
| Department | Purpose | Phone | Additional Details |
|---|---|---|---|
| Accessibility, ADA issues and Complaints | Information and questions related to Accessibility and ADA Issues | (312) 322-6766 |
Accessibility Complaint Form |
Board Meeting Public Comment
To make comments to the Metra Board of Directors at its monthly meetings, please follow the directions here.
Other Contact Information
| Topic or service | Purpose | Phone / Email |
|---|---|---|
| Group Travel | Information or to make reservations for prearranged travel for groups of 25 people or more. Available on weekends, holidays and off-peak weekday hours | (312) 322-6772 |
| Ticket Services | Ticket order status/inquiries and information (Weekdays 8 a.m. to 5 p.m.) | (312) 322-7092 |
| Revenue Accounting | Ticket refund information | |
| Human Resources | All HR matters | (312) 322-8901 |
| Elevator Status Hotline | Information about elevator status at accessible rail stations | (312) 322-6925 |
| Board Meetings | Matters regarding Board of Directors meetings. | |
| Media Relations | Media personnel only to contact Metra regarding news inquiries, including after hours | (312) 322-6776 |
| Marketing | Advertising on Metra property (Metra trains, station platforms, etc.) | |
| Contracts | Filming/Photography Requests (Requests to use Metra trains and facilities for film, television/cable, and photography productions) | filming@metrarr.com |
| FOIA | Freedom of Information Act (Requests for public information records of Metra) | |
| Real Estate Department | 1) Parking matters (Questions/concerns regarding parking on the Metra system) 2) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry) | (312) 542-8189 |
| Procurement | Assistance for My Metra for Business account holders in downloading IFBs and RFPs. | (312) 542-8357 |
| Community Affairs Department | Information and questions related to Community Affairs | (312) 322-6753 |
| Office of Executive Inspector General (OEIG website) | The Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has jurisdiction over RTA, CTA, Metra and Pace. The OEIG’s jurisdiction encompasses the board members, officers, agents, contractors and employees to investigate, among other things, allegations of waste, fraud, abuse or violations of the State Ethics Act. |