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Ventra App

Coronavirus information
First Published - 06/07/2020 - 2:04PM

Metra trains are operating on alternate weekday and weekend schedules posted here, with no weekend service on the North Central Service, Southwest Service, Heritage Corridor and the Blue Island Branch of the Metra Electric Line. For all other information relating to Metra's response to the pandemic, click here.

Last Updated - 08/10/2020 - 12:04PM

Creating a Ventra account

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Here's how to create a Ventra account:

  • First, create a username. It can be any name you want, but it has to be four characters or more.
  • Next, create a password, with a minimum of eight characters. The eight characters must include two of the three following features: 1) Lower-case letters 2) Upper-case letters and 3) Numbers or special characters.
  • Next, enter your email address, name, phone number and birthdate.
  • Next, choose and answer a security question. We’ll use this if we ever need to verify who we’re speaking to on customer service inquiries or you forget your password
  • Next, enter your address.
  • Next, pick a 4-digit access code

Finally, check the box agreeing to our terms and conditions and hit “Create Account.”

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