Page 7 - Metra Fact Book 2021

METRA MISSION, VISION & GOALS MY METRA PROGRAM

OUR MISSION METRA’S MISSION METRA BELONGS My Metra is more than a program or a
As an essential part of our regional transportation network,
our mission is to provide a safe, reliable, efficient rail system marketing campaign. It is the true expression
OF SERVICE IS accessible to all, connecting people with their jobs, homes and TO ALL OF US of how we want employees and the public
communities. In doing so, Metra works to drive economic to view our agency.
MORE IMPORTANT growth and improve environmental health throughout
northeast Illinois.
Internally, My Metra is a philosophy guiding us in our mission
THAN EVER METRA’S VISION of service. Our goal is to create within each employee a shared
We seek to be a world-class commuter rail agency linking sense of ownership over everything we do. We seek to unite
individuals, businesses, and communities together by: our team in a mutual bond of service, duty and opportunity,
As we emerge into a post-COVID-19 world in while guiding us in daily decision-making. This idea is best
• Providing the safest, most efficient, reliable expressed in a pledge signed by over 1,100 employees. The
2021, Metra will play an ever-more important service possible commitment we are making is simple, yet profound:

role in helping to reignite the economy of our • Sustaining and improving our infrastructure
region and bring people together. This effort • Continually improving and innovating our service TAKING PERSONAL RESPONSIBILITY
will be guided by our mission and the vision • Creating a motivated, professional and diverse workforce FOR OUR RIDERS AND FOR EACH OTHER.

we have for our agency. METRA’S STRATEGIC GOALS Those employees who embody this spirit receive recognition
The ultimate goal of our agency is to serve the transportation through the My Metra Honors program.
needs of our region. To achieve this, we seek to: Out in the community, the message of My Metra serves to
• Prioritize safety and security awareness remind consumers that Metra belongs to everyone. Metra is a
part of their community, bringing families together, driving
• Invest in our workforce and infrastructure
economic growth and opportunity, and, of course, safely
• Ensure financial stability while delivering value carrying riders to work and home.
• Deliver quality customer service In 2020, the message of My Metra was spread along highways,
on radio, TV, and in social media, as we linked our message
of a shared sense of ownership while telling riders all that we
were doing to keep them safe during the pandemic.
In 2021 and beyond, these efforts will continue.

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